Ioan Williams’ repair costs were quoted at more than £15k after he was told a driver ‘kerbed’ his wheel
A holidaymaker’s Range Rover was ‘written off’ after he entrusted it to a Meet and Greet service at Manchester Airport. Ioan Williams, who travelled to Alicante with his two children Ela and Sion on August 9, left his white Range Rover in the care of the airport’s Meet and Greet service and said it ‘didn’t have a scratch on it’.
However, upon his return a week later, he was informed of an incident involving his car. Expecting a minor issue, he was shocked to find the driver’s side wheel at an abnormal angle.
The repair cost was quoted at £15,800 by insurers – effectively writing off the vehicle. While Ioan, from North Wales, says the airport and his own insurers are cooperating over the issue he is annoyed he’s received no apology or offer of compensation, reports NorthWalesLive.
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The 44-year-old said: “I left the car with them on the 9th of August. This is the official meet and greet at Terminal 2 and a camera goes around your car before you get in to the car park to assess if any previous damage.
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“My car didn’t even have as much as a scratch on it. I dropped my keys off inside the terminal where they give me a receipt for it. We then went away on our holiday.”
After landing back in Manchester at 1am on August 16, Ioan was asked to speak to three men in a van who arrived to tell him what had happened. He added: “I went to get some coffee while my friends, who also parked there, went before me.
“When I arrived at the pick up for meet and greet I saw my friends putting their luggage into their car. I went to scan my barcode to access my keys. But it said seek attention.
“I instantly knew something was up and thought that my car had been stolen but he said one of ‘our drivers has kerbed your wheel’. I thought ‘oh god’ and said ‘I hope you’re going to paint it’.
“To which he replied ‘I think you need to have a look at it’. When we walked up to the car I noticed that the angle of the wheel wasn’t right and obviously been involved in a high impact and I stated this to him. He agreed and said that the driver has been dealt with but there weren’t any cameras in that area.
“The car was obviously not drivable as something had snapped. They paid for a taxi home for us and I had to leave the car there. I wasn’t home until 5am.”
Ioan said the insurance company had been in touch and ‘have been cooperating’ but that the cost of the repair meant his car was written off. He added: “The cost of the repair came up to £15,800 to fix, making the car a write off. I loved that car, I bought it for myself for my 40th. Although I’ve been paid out for the car it’s not the point. I didn’t want to get rid of it.”
Manchester Airport are in touch with the customer and their insurers are working with the customer’s insurance company. They could not comment further on the specific case.
